DMCA & copyright.
How to report copyright infringement in content uploaded to nextdooh, who to send it to, and how a customer can respond if their material was removed by mistake.
Effective: 7 October 2026 · Last updated: 7 October 2026
Contents (7 sections)
1. Scope
The nextdooh platform lets customers upload images, video and other content and schedule it to screens they operate. That content is supplied by customers, not by KRYIL INFOTECH PRIVATE LIMITED ("Kryil", "we"), and we do not review it before it plays.
If you own copyright in material that has been uploaded to nextdooh without your permission, this page explains how to tell us and what we will do. It forms part of our Terms of Service (/terms) and Acceptable Use Policy (/acceptable-use).
2. Designated copyright agent
Send copyright notices to our designated agent:
Copyright Agent, KRYIL INFOTECH PRIVATE LIMITED RK No 224, Old Madras Road, Doorvaninagar Bangalore North, Karnataka 560016, India Email: [email protected] (subject line: "DMCA Notice")
Notices sent to any other address or inbox may be delayed. Please do not use this address for support, billing or account questions.
3. What a takedown notice must contain
To be effective, a notice must include substantially the following, as set out in 17 U.S.C. §512(c)(3):
1. Your physical or electronic signature. 2. Identification of the copyrighted work you say has been infringed. 3. Identification of the material you say is infringing, with enough detail for us to locate it — for a nextdooh screen, the organisation name and the screen, playlist or media file name. 4. Your address, telephone number and email address. 5. A statement that you have a good-faith belief the use is not authorised by the copyright owner, its agent, or the law. 6. A statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or authorised to act on their behalf.
An incomplete notice may not be actionable. Note that §512(f) makes knowingly misrepresenting that material is infringing grounds for liability, including our costs and the uploader's.
4. What we do when we receive a notice
We act expeditiously to remove or disable access to the material identified. Because this content plays on physical screens, removal also stops it being scheduled to play again.
We will make a reasonable attempt to notify the customer who uploaded it, and give them a copy of the notice, including your contact details. If you would prefer certain details withheld, say so in the notice and we will consider it, though some information must be passed on for a counter-notice to be possible.
5. Counter-notice
If your material was removed and you believe that was a mistake or a misidentification, you may send a counter-notice to the agent above containing: your signature; identification of the material and where it appeared before removal; a statement under penalty of perjury that you have a good-faith belief it was removed as a result of mistake or misidentification; and your name, address and telephone number.
A counter-notice must also include a statement that you consent to the jurisdiction of the Federal District Court for the district where you are located, or — if you are outside the United States — any district in which we may be found, and that you will accept service of process from the person who sent the original notice.
If we receive a valid counter-notice, we will forward it to the original complainant. Unless they tell us within 10 business days that they have filed an action seeking a court order, we may restore the material.
6. Repeat infringers
We terminate, in appropriate circumstances, the accounts of customers who are repeat infringers. What counts as "repeat" depends on the circumstances, including how many valid notices we have received, whether counter-notices were filed, and whether the customer took steps to stop it recurring.
Termination of an account ends its screens' ability to play content and is not grounds for a refund under our Refund & Cancellation Policy (/refund).
7. Other jurisdictions
The DMCA is United States law. If you are outside the United States you may still use the process above, and we will act on well-founded notices regardless of where the rights holder is. Nothing here limits rights you have under Indian copyright law or any other law that applies to you.