Terms of service.

1. Agreement to these terms

These Terms of Service ("Terms") are a binding agreement between you (the "Customer", "you") and KRYIL INFOTECH PRIVATE LIMITED ("Kryil", "we", "us"), governing your use of the nextdooh digital signage platform, its dashboard, player apps, and APIs (together, the "Service"). By creating an account or using the Service you accept these Terms. If you are accepting on behalf of an organisation, you confirm you are authorised to bind it.

2. The service

nextdooh is a cloud-hosted platform for managing digital signage: uploading media, building playlists and layouts, scheduling content, and pushing it to registered display devices. Depending on your plan it also provides a read-only API. Features, limits, and supported player platforms may change as the Service evolves. We will not materially reduce the core functionality of a paid subscription during its paid term without notice.

3. Accounts and eligibility

You must provide accurate registration details and keep them current. You are responsible for all activity under your account and for safeguarding your credentials. You must be at least 18 and capable of forming a binding contract. Notify us promptly at [email protected] of any unauthorised use.

Consent at registration. When you create an account you must accept these Terms, the Privacy Policy, and the DPDP Consent Notice (/legal/dpdp-notice). We record that consent (timestamp, version, and source IP). You may withdraw consent or exercise your data-principal rights at any time; our Grievance Officer is reachable at [email protected].

4. Subscriptions, billing and payment

The Service is offered on a subscription basis. You may subscribe self-serve to a published plan from the pricing page, or against a quote we provide for larger fleets and Enterprise terms. Plan entitlements (number of screens, storage, and features) are those shown for the plan you buy or set out in your quote.

Payments and GST. Online subscription payments are processed by our payment partner, Cashfree Payments, in Indian Rupees. Prices are exclusive of taxes unless stated; Goods and Services Tax (GST) is added at the applicable rate and shown on a tax invoice issued for each payment. We do not store your full card or bank details — those are handled by the payment processor.

Term, renewal and lapse. A subscription runs for the term you purchase and is activated on successful payment. If a subscription is not renewed before it expires, a grace period of up to three billing cycles applies, during which screens continue to play and we send lapse notices. After the grace period the Service may be suspended (devices paused) until the subscription is renewed.

5. Refunds and cancellation

Paid subscriptions are covered by our Refund & Cancellation Policy at /refund, which is incorporated into these Terms. In summary: you may request a full refund within 7 days of payment; after that, payments are non-refundable and your plan remains active until the end of the paid term, after which it simply does not renew. Enterprise and custom contracts are governed by their order form.

6. Acceptable use

Your use of the Service is subject to our Acceptable Use Policy at /acceptable-use, which is incorporated into these Terms. Breach of that policy is a breach of these Terms.

7. API use

Where your plan includes API access, we issue read-only API keys for your account. You are responsible for keeping each key secret and for all activity carried out with it; treat a key like a password. We store only a hash of each key, show it once at creation, and you (or we) may revoke a key at any time. API access is read-only, subject to rate limits and fair use, and must not be used to scrape, overload, or reverse-engineer the Service. We may suspend a key that is abused or whose entitlement is withdrawn.

8. Your content

You retain all ownership of the media, playlists, and other content you upload ("Customer Content"). You grant Kryil a limited, non-exclusive licence to host, process, transmit, and display Customer Content solely to operate the Service for you, including automated safety moderation of uploads. You are solely responsible for Customer Content and for holding all rights and consents needed to display it (including music, fonts, imagery, and any third-party material).

9. Intellectual property

The Service, including its software, dashboard, player apps, and branding, is owned by Kryil and its licensors and is protected by law. Except for the rights expressly granted to use the Service, no licence to our intellectual property is granted. You may not copy, reverse engineer, resell, or create derivative works of the Service except as permitted by a separate written reseller or white-label agreement.

10. Availability and support

We aim to keep the Service available and to sync content reliably, but we do not guarantee uninterrupted or error-free operation. Planned maintenance, third-party outages (hosting, network, email, payments), and force-majeure events may affect availability. Support is provided by email at [email protected]; any specific service levels apply only where set out in a separate written agreement.

11. Suspension and termination

We may suspend or terminate access if you breach these Terms or the Acceptable Use Policy, if payment is overdue beyond the grace period, or if required by law. You may stop using the Service at any time and request account closure or self-erase your account from settings. On termination, your right to use the Service ends; we will handle your data in line with our Privacy Policy and applicable retention obligations.

12. Warranties and disclaimers

Except as expressly stated, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

13. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential losses, or loss of profits, revenue, data, or goodwill. Kryil's total aggregate liability arising out of or relating to the Service is limited to the fees you paid to Kryil for the Service in the twelve months preceding the event giving rise to the claim. Nothing limits liability that cannot be excluded by law.

14. Indemnity

You will indemnify and hold Kryil harmless from claims, damages, and costs arising from your Customer Content, your use of the Service in breach of these Terms or the Acceptable Use Policy, or your infringement of any third-party right.

15. Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to any mandatory consumer-protection rights, the courts at Bengaluru, Karnataka, India have exclusive jurisdiction over disputes arising out of or in connection with these Terms.

16. Changes to these terms

We may update these Terms from time to time. Material changes will be notified through the Service or by email. Continued use after changes take effect constitutes acceptance. The "Last updated" date above reflects the current version.

17. Contact

Questions about these Terms: KRYIL INFOTECH PRIVATE LIMITED, Workflow Ranka Junction, 3rd Floor, 224, KR Puram, Bengaluru – 560016, Karnataka, India — [email protected] (general), [email protected] (grievance / data protection).